Shipping Policy

At nihon-kara.com, we are committed to providing you with the best shopping experience. To ensure your order is delivered smoothly and up to your expectation, please refer to the following shipping policy:

Shipping Areas:

We offer worldwide shipping, but some countries or regions may have shipping restrictions. Please check at checkout to confirm if we can ship to your area.

    Shipping Methods and Time:

    Once your order is placed, we will begin processing it promptly. Under normal circumstances, the processing time is within 7 business days, unless otherwise specified (please note that certain products, such as those made to order, may require additional processing time). Afterwards, we will proceed to ship the goods by using the shipping methods selected by you :
    • Standard Shipping: The goods will be shipped via regular air parcel. Shipping time varies by region, usually taking 7-14 business days to most of the countries. Tracking is NOT available.
    • Express Shipping: The goods will be shipped via EMS.  Shipping time varies by region, usually taking 3-7 business days to most of the countries. Tracking is available and tracking information will be sent to you once the goods has been shipped.
    **Please note that shipping times are estimates. Actual delivery times may vary due to weather, holidays, or other unforeseen circumstances.

      Shipping Costs:

      • Shipping costs are calculated based on the order total, shipping destination, and selected shipping method, and will be displayed at checkout.

      Shipping Notification and Tracking:

      • Once your order is shipped, you will receive notification from us. If you have selected express shipping, a tracking number will also be provided.

      Damaged or Lost Goods:

      • If you find that your order is damaged or lost upon receipt, please contact our customer support within 48 hours of receiving the goods. Please provide your order number, product name, and details of the damage or loss, and we will assist you as soon as possible.

      Customs Duties and Import Taxes:

      • International orders may be subject to customs duties or import taxes imposed by the destination country’s customs. These fees are the responsibility of the recipient and are determined by local regulations. We recommend consulting your local customs office for related fees before placing an order.

      Contact Us:

      • If you have any questions about our shipping policy or need further assistance, please feel free to contact us at hello@nihon-kara.com.