Returns & Refunds
At nihon-kara.com, we want you to be completely satisfied with your purchase. We understand that sometimes issues may arise, and we are here to help.
Please review our return policy below:
We Accept Returns in the Following Cases:
- Defective or Damaged Products: If you receive a defective or damaged item, we will gladly accept the return and provide a replacement, refund, or repair.
- Incorrect Size or Product: If the size, color, specifications, or product you received do not match your order, we will accept the return and provide a replacement or refund.
- Items must be in their original condition, unused, with all tags, labels, and packaging intact.
- Returns must be requested within 7 days of receiving the goods.
Return Process:
To make a return, please follow these steps:
- Contact us within 7 days of receiving the goods, provide photos and relevant details such as the order number, product name, and a clear explanation of the return reason.
- Our customer service team will inform you of the specific return process, provide return authorization if needed, and instruct you on how to send the product back to us.
Non-Returnable Items:
The following items cannot be returned or refunded:
- Items that have been used, damaged due to improper handling, or not in their original condition.
Refunds and Replacements:
- After receiving and inspecting the returned item, we will process your refund or replacement within 14 days.
- Refunds will be issued to the original payment method used at the time of purchase.
- If a replacement is requested, we will send the replacement item as soon as possible (subject to stock availability).
- In case of out-of-stock items, we will contact you promptly and arrange a full refund.
Contact Us:
If you have any questions or concerns about our return policy, please feel free to contact us at: hello@nihon-kara.com